VDL Bus & Coach Finland Oy is the import, marketing and sales company for Dutch VDL brand buses and coaches. VDL Bus & Coach Finland Oy is a company founded in 2007 that exclusively concentrates on the sale and aftersales of VDL buses and coaches in Finland. More than 40 professionals offer customer-oriented service across the country.
The VDL head office is located in Vantaa, near Tuusulanväylä and Ring III. It has its own repair shops in Vantaa’s Koivuhaka, Espoo’s Suomenoja and in Kotka. Additionally, customers are served at VDL’s network of contract repair shops. Customers appreciate the company’s wide aftersales and service network, which offers expert help quickly and easily. VDL’s efficient supply chain sees to the fact that parts and supplies are delivered as quickly as possible.
In the starting situation, the challenge was the availability of spare parts to mechanics and the efficiency of service repairs. At the same time, there were old, overage items and unsold goods at the warehouse. This made stock turnover slow. Purchasing was based on gut feelings and wasn’t based on actual information.
The goals of the cooperation were the improvement of service degree, correcting the stock’s age structure and raising stock turnover.
The results achieved were good. Mechanics are now happy as there are spare parts available. The mechanics’ feedback about missing parts has now stopped. Better spare parts availability has supported the company’s sales. VDL has received praise from large customers and has raised its profile among competition.
The availability of the central import warehouse increased by 4.7 percent over a period of 12 months. At the moment, the service degree is at the target level of 95%.
VDL measures and monitors overage stock actively. The number of old, overage items in stock has decreased and at the same time the share of new spare parts has risen.
Stock turnover has improved significantly and is currently at goal level. VDL’s warehouse now has more circulating goods and the amount of unsold goods has decreased. During the cooperation, spare part sales have increased by 30% and the purchasing and freight costs have stayed the same.
Expak has provided calculation routines, indicators and monitoring for daily management. These tools make the purchaser’s work easier, and the right spare part is at the right place at the right time.
Workshop and Spare parts Manager
VDL Bus & Coach Finland Oy